Return & Refund Policy

We want you to be satisfied with your purchase. If you experience an issue with your order, please contact us within 30 days of receiving your item to request a return or refund.

Requesting a Return or Refund

Before returning any item or requesting a refund, you must first contact us at hello@baronvictus.com.

Please include your order number, the reason for your request, and any relevant photos or information that may help us review the issue.

Each request will be reviewed individually. If the reason for your request meets our return or refund requirements, we will notify you and issue an approved refund or provide further instructions.

Do not send any products back to us unless we have specifically instructed you to do so. Items returned without prior approval may not be accepted or refunded.

Eligibility

To be eligible for consideration, you must contact us within 30 days of receiving your order.

Depending on the circumstances, we may request photographs of the product, packaging, shipping label, or other information needed to verify your request.

Refunds may be approved for qualifying circumstances such as:

• Items that arrive damaged or defective

• Incorrect items being sent

• Items that are missing from your order

• Other order issues that we determine qualify for a refund

Submitting a request does not automatically guarantee a refund. All requests are subject to review and approval.

Return Shipping

If we determine that a physical return is required, we will provide you with return instructions.

Unless otherwise agreed by us, the customer is responsible for the cost of return shipping. Do not ship a product back until your return has been approved.

Exchanges

If you would like a different product, please contact us first. If your request is approved, we will provide instructions regarding the exchange or refund.

In some cases, the simplest option may be to receive an approved refund and place a new order for the item you would prefer.

Refunds

If your refund request is approved, the refund will be issued to your original payment method.

Once a refund has been processed by us, your bank or credit card provider may require additional time to post the funds to your account.

Shipping charges may be non-refundable unless the refund is being issued because of an error on our part or as otherwise required by applicable law.

30-Day Money-Back Guarantee

We want you to be completely satisfied with your purchase.

If you’re not happy with your order for any reason, contact us within 30 days of delivery and we’ll make it right.

Depending on the situation, we may offer:

• A full refund

• A replacement product

• Store credit

You do not need to return an opened package of salt unless we specifically ask you to.

Damaged, Incorrect, or Defective Orders

If your order arrives damaged, incorrect, or with a product quality issue, please contact us as soon as possible with your order number and, when applicable, a photo of the product or packaging.

We’ll gladly provide a replacement or refund.

What Isn’t Covered

Our guarantee does not cover:

• Products damaged through improper storage or handling after delivery

• Purchases made more than 30 days ago

• Fraudulent or abusive refund requests

• Orders purchased from unauthorized third-party sellers

How to Request a Refund

Contact us at hello@baronvictus.com with your:

• Name

• Order number

• Reason for the request

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Your satisfaction matters to us, and if something isn’t right with your order, we’ll do our best to make it right.

European Union Customers

If your order is shipped to the European Union, you may have additional cancellation or return rights under applicable consumer protection laws.

Certain products, including some perishable goods and products that are exempt from cancellation rights under applicable law, may not qualify for the standard cooling-off period.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded.

Contact Us

For all return, refund, or order-related questions, contact us at:

hello@baronvictus.com

Please contact us before returning any product so we can review your request and provide the appropriate instructions.